사람과 채팅하는 방법
- If the automated assistant responds, type:
I want to speak with a human Kindle customer service agent about a permanently deleted purchased book.
- Since you purchased from Amazon.com, use the US Amazon account and its Kindle support team, even if you are currently in South Korea.
Here is the recovery procedure I recommend.
1. Verify the deleted purchase
Open these two pages while signed in to your Amazon.com account:
Search for the book title.
If it is missing from the Kindle library but appears in Digital Orders, note the purchase date and order number.
Amazon’s official instructions explain how to check missing Kindle content and deliver books to registered devices.
Amazon DigPRJ Survey+1
2. Contact Amazon Kindle Support
Amazon.com Customer Support
Kindle Support
Official US customer service
Open Amazon Customer Service Kindle Device Support
Once there:
- Sign in to Amazon.com.
- Select Kindle, Fire, Alexa, or other Amazon devices.
- Select Kindle.
- Choose the content/library issue.
- Select I need more help if available.
- Choose Chat with an associate.
If the automated assistant responds, type:
I want to speak with a human Kindle customer service agent about a permanently deleted purchased book.
3. Send this exact recovery request
Hello Kindle Support,
I accidentally selected “Delete Permanently” for a Kindle ebook that I purchased through Amazon.com.
The book has disappeared from my Kindle library, iPhone, and iPad.
I am the original purchaser, and I can provide the original order information.
Could you please check whether it is possible to restore this purchased Kindle book to my Amazon account?
I would appreciate your help restoring access without requiring me to purchase it again.
Thank you!
My recommendation: Specifically ask the representative to check whether they can reinstate the deleted digital entitlement or restore the book to your Kindle library.
I cannot guarantee Amazon will restore it, but this is the appropriate route to request recovery.
4. After restoration
If Amazon confirms that the book has been restored:
- Open Kindle on your iPhone.
- Select Library → All.
- Tap Sync.
- Repeat on your iPad.
- Download the book.
Let me help you with the next step
One important detail:
Do you remember the title of the Kindle book you deleted?
If you tell me the title, I can help you identify the exact book and prepare a more specific recovery request for Amazon support.
- Since it was a purchased Kindle book and you selected Delete, there is still a possibility of recovery.
However, we need to distinguish between deleting a download and permanently deleting the purchase from your Amazon account.
Let’s try the recovery steps in order. Don’t purchase the book again yet.
Step 1. Check whether Amazon still has your book
On your computer or phone:
- Open Amazon Manage Your Content and Devices.
- Sign in with the same Amazon account used on your Kindle.
- Select Content → Books.
- Search for the exact book title.
There are two possible outcomes:
- Book appears: Good. Your purchase may still be recoverable.
- Book does not appear: It may have been permanently deleted, or you may be signed into a different Amazon marketplace/account.
Step 2. Check your original purchase
If the book is missing from the content library:
- Open Amazon Your Orders.
- Find Digital Orders.
- Search for the book title.
- Confirm that the purchase is completed.
- Keep the order date and order number available.
This helps Amazon support verify that you purchased the book.
Step 3. Contact Amazon Kindle Customer Service
This is the most important step if you selected Permanently Delete.
Go to:
Amazon Customer Service – Contact Us
Choose:
- Digital Services and Device Support.
- Kindle.
- Kindle Content or Library.
- Contact us by chat or phone.
Explain that you accidentally permanently deleted a purchased Kindle book and want it restored.
You can copy this message:
Hello,
I accidentally selected “Delete Permanently” for a Kindle book that I purchased from Amazon.
I understand that this action removed the book from my Kindle library and all my devices.
I am the original purchaser, and I would like to ask if you could restore the book to my Amazon Kindle library.
I do not want to purchase the same book again because I have already paid for it.
Could you please check my purchase history and help me recover the book?
Thank you for your assistance.
Amazon’s documentation confirms that permanent deletion removes a book from your cloud account.
Digprjsurvey+1
Important: Restoration is not guaranteed, but contacting a human Kindle support representative is worth trying.
Step 4. After Amazon restores it
If support successfully restores the book:
- Open Kindle on your iPhone.
- Go to Library → All.
- Tap Sync.
- Repeat on your iPad.
- Download the book again.
One last question
I want to make sure you contact the correct Amazon support team.
Which Amazon store did you originally purchase the Kindle book from?
Amazon.com (United States)
Amazon.co.jp (Japan)
Amazon.co.uk (United Kingdom)
Amazon.de (Germany)
Amazon.in (India)
Another Amazon store
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This matters because Kindle purchases are associated with the Amazon marketplace and account where you bought them.